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The general practitioners at Sandown Health Centre wish to make the members of the public aware that we are happy for them to access our triage service, for an initial assessment and advice (triage), in case of accidents and minor injuries, however you may wish to consider a local pharmacy first.


As a NHS partnership, our aim is to reduce the stress and trauma experienced by patients and their relatives when unforeseen, medically significant accidents occur in the community, by offering access to clinicians. This facility is available during the daytime working hours, from 09.00 hrs to 17.00 hrs on a “sit and wait” basis. The person attending (patient) will be seen as soon as feasible with an expected waiting time of no more than two hours. This compares favourably with the waiting time at the hospital Accident and Emergency department.


We are not a ‘’999’’ service and any serious or potentially disabling or life threatening conditions should be managed in the usual way, with a common sense approach, by dialling for an ambulance or by directly proceeding to the Accident and Emergency department at St. Mary’s hospital, IOW.


Advisory checklist for appropriate use of this service:

  • Head injury without nose bleed, without loss of consciousness or impaired consciousness and without any concomitant intoxication.
  • Facial injury resulting in bruising or haematoma and without any obvious need for stitching.
  • Superficial chest injuries and abdominal injuries, without any impairment of breathing or mobility.  
  • Arm or leg injuries, such as bruising, sprains and abrasions, without any obvious evidence of a fracture (such as a deformity, misalignment or loss of function).
  • Superficial burns or scalds, excluding the face or the genital areas.


Accidents and injuries, which might seem minor at the time of occurrence, but are inappropriate for nurse management at the Sandown Health Centre:

  •  Obvious fractures.
  • Injuries needing stitching.
  • Eye injuries with foreign bodies, perforating injury or blunt trauma
  • Dental or jaw injuries
  • Hip or ankle injuries where the person is unable to weight bear.
  • Neck and spinal injuries such as in road traffic accidents, falls or contact sports.
  • Poisonings or suspected poisonings


This list does not include every single eventuality, but it will save the patient time and unnecessary discomfort if he or she chooses the appropriate pathway for advice and treatment. Please do not feel upset if the receptionist or clinician redirects you to the hospital as the patient’s safety is foremost in our minds.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website